e-learning still a long way

The H1N1 have finally hit home. The schools that got affected are using the e-learning to to minimise the spread of the virus. What they didn't expect was that the server was kind of overwhelmed by the mass access that some students are unable to login while others experience lag. So what went wrong here? A few possibilities. The infrastructure was not suitable for such large gathering. The software was also not the correct type. All these mean the school need to spend more if they want to have everyone to have access. Lastly the vendor need to be pro-active. If they only sell you the stuff and doesn't give you any support, you are better off going to the vendor that charges more but gives you better support. You never know when the next virus start to form so time to plan ahead.