Everyone may have heard of Goggle's first smart phone - Nexus One. Suppose to be a threat to Apple's iphone. However it has become a nightmare for Google and consumers. Google sold their phones through the web bypass the telcos. Now unhappy consumers have complaints over defective functions. From dropped calls to plodding download speeds. There is also no proper channel to direct complaints to Google. So with all these problems, it just gives users the impression, once sold the product is your problem. With such lack of support, it seems Apple's iphone will remain strong. One thing comes to mind, with so many issues on the phones worldwide, do Google or HTC or anyone involves does any QC? QC = Quality Check. Doesn't the Google management uses their own product? No one ever test or uses it at all? That said, I am glad I didn't buy the product since you have to go through the hassle of buying from the web. As they said being the first to own something isn't always an advantage. Now you are stuck with a defective device with no channel to resolve. And if you are from other countries, your local authority can't help you at all.
http://www.nytimes.com/2010/01/13/technology/companies/13google.html
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