Fare cheats fined. What about lousy service providers?

So officially anyone caught cheating their transport provider will be fined or jailed. So it is a universal fact that if you don't go with the rules you will pay for it. While everyone agrees about that fact, what about the fact that these providers are not doing their part to improve? All we get to hear or read when someone complains, about their silent treatment to feedbacks about bad services, will only recieve a generic reply that they will blah blah blah the same usual nonsense about looking into it or improve it but will take time. As usual some will provide facts and figures, that who would care about it when the real world faced by gruntle people don't match the facts. So when passengers get overcharged, they are penalised by taking time off to go to some far away ulu location to claim their money, only which they pay more to travel there. Bus drivers late or buses are always packed because they only have one to go around. Slow buses, trains as well drivers bullies students without any apologies. All these are always in the news and forum. And I can see that fare increment is coming in the near future........ again.